If you cancel the tour, you pay the following tour cancellation fees:
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People aged 14 and over must have: Original identity card or original passport or original, new, unexpired driver's license.
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Children under 14 years old must have: original birth certificate or original passport.
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Under 5 years old: Use shared services with adults. Expenses incurred on the tour are paid by the family. Two adults can only accompany 1 child. If there is a second child accompanying, please apply the same price as a child from 5 to 10 years old.
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From 05 - under 10 years old: sleeping with family. Two adults can only accompany 01 child, from the second child the price applies as an adult.
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From 10 years old and up: tour price as adults.
TOUR CANCELLATION CONDITIONS: (Excluding Saturdays, Sundays and holidays)
If you cancel the tour, you pay the following tour cancellation fees:
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Cancellation of tour after registration: 75% of package tour price
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20 days before departure: 90% of package tour price
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0 - 19 days before departure date: 100% of package tour price
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Trip cancellation must be notified directly to the Company or via fax, email, text message and must be confirmed by the Company. Cancellations by phone are not accepted.
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Due to the nature of a group with individual guests, we will be responsible for accepting guests to register for a full group (10 adults or more) so the group will depart on schedule. If the number of groups is less than 10 guests, the company is responsible for notifying guests 3 days before the departure date and will negotiate a new departure date or refund the entire tour deposit.
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In cases of force majeure such as: terrorism, riots, natural disasters, floods, epidemics... Depending on the actual situation and the convenience and safety of customers, the Travel company will proactively notify give customers the following changes: cancel or replace with a new program with the same cost as the previous tour program. In case a new program arises, the Customer will pay this arising amount. However, each party has the responsibility to try its best to help the injured party to minimize losses caused by force majeure.…
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For changes in schedules and flight times due to errors of airlines, trains, and ships, we will not be responsible for any arising due to the above errors such as: meals, restaurants, hotels. , transportation, tour guide,...